Account Manager(Hongkong & China Market)

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

GENERAL DESCRIPTION OF ROLE
Working within the overall Packaging Team in APMEA and the global organizations, provide analytical and operational support across all packaging product categories within HK & CN Market.  Work with the Cross-function team to ensure delivery of an uninterrupted supply of products & services to the customers. These packaging products will meet the customers’ global and local standards and expectations for quality & brand compliance, along with all local, regional & global legislations. 

Acting as a Single Point of Contact (SPOC) for the day-to-day operations, this position will have a singular focus on meeting the needs of the markets, both for today & in anticipation of the planned growth.

Provide account management support to HK & CN Gate Keeper that are impacted by the use of packaging. This includes, but is not limited to, Supply Chain, Marketing, Operations, Finance, & Menu Management. Under the guidance of the Director, this position will also find ways to apply global, zone & other market intelligence to benefit markets.

PRIMARY RESPONSIBILITIES
List the key duties, responsibilities and functions of the job--both qualitative and quantitative; outcomes expected of goals and objectives; accountabilities (decision and people); special projects; key contacts--internal and external; etc.

1.  Account Management:

•    Develop and maintain an in-depth knowledge of the Hongkong markets’ overall and specific packaging requirements in order to align the company’s packaging services which result in maximizing added value to the customer.

•    Proactively establish mutually beneficial relationships with key stake-holders in the customers’ organization which include Supply Chain; Operations; Marketing, agencies and Licensees.

•    Demonstrate comprehensive knowledge of the packaging industry, and Client’s sustainability goal, within Hongkong and in the APMEA zone, and utilize this knowledge to lead cross functional team to execute towards client committed sustainability goal and ultimately improve the competitive edge.

•    Manage promotion campaigns from packaging perspective for customer including providing timeline, communicating with internal team, customer marketing, supply chain, DC, graphic agency and suppliers for graphic management and approval, sampling validation and assuring supply.

•    Assure information and data accuracy to both internally and externally. 

•    Ensure that the appropriate stakeholders within the customer’s organization are fully briefed and aware of new and ongoing projects.  

•    Lead and prepare the quarterly Business Reviews Meeting with key stake-holders with the customer’s organization.  

•    Perform SPE evaluations with Supply Chain leader to assure customers’ requirements are all met with high satisfactions reflected in SQI evaluation.

•    Provide feedback on the market strategies and issues impacting the business, e.g., promotional calendars, major trading issues, economic & political changes.

•    Prepare monthly and quarterly reports for review by the HAVI senior management and regional business units’ leaders on market achievement and development.  

2.  Product Management:

•    Manage day-to-day operational supplier relationships in the product categories to ensure fair access based on objective review of capabilities and pricing.

•    Assist in the identification, evaluation and development of strategic sources of supply.

•    Work with Quality System & Compliance to ensure adherence to quality control procedures with new and existing system suppliers

•    Manage Phase-in/Phase-outs of products and suppliers as needed

•    Be sensible to raw material pricing provided by sourcing team in order to maximize/minimize the resultant impact to the finished products.

•    Work with X-function teams to ensure successful project management for new items; product and graphics changes, both local and global-oriented.

•    Proactively be involved in the development phase of solutions/alternatives compliance to sustainability goal.

•    Ensure all suppliers complete prescribed paperwork including Confidentiality agreements.

•    Ensure all suppliers understand and comply with McDonald’s philosophy of social accountability.

Requirements:
-    5 years + experience in either of the following: Supply Chain (Procurement Oriented), Product Development (Product Management) or Sales and Marketing (Account Management) in the food or packaging industry.
-    Fluency in written and speaking English and Chinese.  Can communicate effectively in Mandarin.
-    Exposure to Chinese market dynamics, etiquette and political affinity
-    Project Management expertise with the ability to manage multiple projects simultaneously
-    Proven aptitude with MS Office product
-    Logical and analytical, with proven problem solving skills plus an ability to think strategically and look to the long term
-    Strong communication and presentation skills
-    Strong willingness to take ownership and leadership
-    Ability to work in an independent environment with minimum supervision.