Quality Assurance Engineer

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

Job Summary: 

• To ensure products meet all applicable client's, TMS's product specifications, requirements and country regulations.
• To work actively with all related parties (e.g. vendors, factories) to ensure that the protocols, procedures, processes, regulations, specifications and requirements are followed.
• Be diligence on the company/client procedure and process, and be sure that they are well documented and traceable.

Job Relationships

Internal – Quality & Safety Teams, Product Development Engineering, Supplier Chain, Production Engineering, SWA.

Associated Business Units – McDonald’s and other clients.

External –– Vendors, Factories, Suppliers, 3rd Party Labs, Subcontract Manufacturers, Raw Material Suppliers.

Job Responsibilities

• Ensure the product meets all applicable international legal and voluntary regulations, standards, TMS's and client's requirements.
• Conduct quality and safety review and risk assessment on concept and design, model, product and package / instruction sheet etc.
• Compile all required quality and safety documents, reports, checklists, procedures, processes control plan, testing plan and protocols.
• Review and follow up with factories on compiled documents, specifications and reports.
• Engage in quality and safety review meetings, provide comments and take appropriate actions.
• Review and follow up with 3rd party laboratory documents and reports.
• Focus on working with factories on programs, processes, controls and quality mutterers so as to meet all client’s and TMS’s requirements, needs prior to production.
• Handle special assigned projects and research as required.
• Follow up on all quality issues found with products, in factories and markets.
• Conduct, facilitate, advise on corrective action and preventive action generation in product failure and defect analysis and monitor their effectiveness in implementation, in order to prevent any recurrence.
• Work with related parties (e.g. factories, suppliers, etc.) to improve the TMS factory base and product execution in order to consistently meet quality requirements and expectations and get things right the first time.

Qualifications/Experience

• Quality & safety assurance expertise in toys, premiums and/or children's products.
• At least 3 years working in quality and safety assurance.
• Factory/ Testing lab experiences an advantage.
• Good knowledge in a variety of toys, premium & children's products mechanical, physical and chemical testing methods and requirements.
• Good knowledge of a variety of toys, premium & children’s products manufacturing processes and controls.

Education

• Degree in engineering or relevant scientific/technical discipline.

Job Knowledge/Skills

• Problem solving ability.
• Good in communication, planning, organizing and negotiating skills.
• Knowledge of international toys safety regulation and standards.
• Good command in written and spoken English, preferable with University English examination level 6 or above.
• Good spoken and written Mandarin and Cantonese. 

Other Requirements

• High integrity and business ethics.
• Team Player
• Able and willing to travel to SEA and other overseas countries as required.
• Able to work independently.