Manager, Business Solutions

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

The Manager, Business Solutions will sit within our Vendor Management team.

STEP UP is our supplier relationship management program for customer's base, spanning Transformation workstreams and Foundation KPIs tailored to vendor's maturity journey. This role will manage the scorecard cycle, vendor business reviews, and the ongoing evolution of the STEP UP framework.

Equally central to the role is digitalization. You'll partner closely with Black Lake, our smart manufacturing platform provider, connecting shopfloor production data into a real-time operating picture for the organization.  You will also proactively drive cross-functional digital initiatives spanning STEP automation, capacity planning, and end-to-end visibility – strengthening our internal digitalization roadmap.

WHAT YOU WILL BRING TO THE ORGANIZATION

Vendor Program Management

• Take ownership of the STEP UP vendor management program's ongoing development – building and maintaining scorecard data, and continuing to digitalize the program
• Work with management to define short-term and long-term objectives and quantify potential gains
• Manage projects related to supply chain execution and process improvement across the vendor base

Cross-Functional Digitalization

• Proactively drive cross-functional digitalization initiatives spanning Black Lake, STEP automation, capacity planning, and end-to-end visibility
• Smart Manufacturing – team up with internal stakeholders and external vendor/service provider Black Lake to digitalize shopfloor activities and facilitate real-time collaboration
• Identify opportunities for technology improvement with cross-functional teams, enhance the digitalization of the supply chain, leverage system alignment across the organization, and deliver the financial benefits

Data Analytics & Process Improvement

• Analyze manufacturing data, extract useful statistics and insights, and interpret trends to offer process improvement opportunities that meet business requirements
• Experience identifying process improvement opportunities; assist in developing and optimizing process flows to meet business goals

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• A minimum of 5 years in project management, process improvement, and data analytics, within Asia manufacturing of a high-volume industry, preferably toys
• High proficiency in MS Applications, especially Excel, PowerPoint, Visio, Project & Power BI
• Result-driven, logical, with strong analytical skills
• Excellent interpersonal, communication, and organizational skills
• Proactive, driven to succeed, and able to work independently and under a tight timeline

 And we’d love you to…  

• Have working knowledge of data visualization applications, e.g., QlikTech, Tableau
• Communicate fluently in written and spoken English, Mandarin, and Cantonese
• Travel to China, Indonesia, Vietnam, and other Asian countries for business trips as needed

 Any of the following would be a plus

• Certified PMP
• Prior exposure to AI-enabled tools applied to supply chain or manufacturing data – e.g., RPA, low-code workflow platforms, or GenAI-assisted reporting and analytics