Senior Account Manager

TEAM: Portfolio

CLIENT: O2

REPORTING TO: Group Account Director

ABOUT US

tms unites technology, marketing and sourcing to drive transformational change for the world’s leading brands. With 1000+ employees across 26 countries, we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Most importantly, we're a place where you can achieve great things, and be recognized as the best.​

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Our parent company, HAVI, is a global, privately held company that delivers expertise and experience across analytics, packaging, sourcing, supply chain, and logistics. Together, we unlock potential in our shared talent, more career opportunities and benefits, and an elevated service for our clients — which include the likes of McDonald’s, T-Mobile, O2 and adidas — as well as their customers. ​

Check out our latest and greatest work, from Happy Meals and reusable packaging to adidas immersive experiences, digital campaigns, and more: https://vimeo.com/manage/videos/792991243 

Learn how we're bringing together technology, marketing, and sourcing to transform brands through "The Power of And": https://vimeo.com/792991410

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WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. And we know authenticity and diversity — critical elements of our business — can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening.​

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!

WHY WE THINK YOU WILL LOVE THIS ROLE

Back in January 2020 TMS were thrilled to be appointed as O2 Priority’s partnership agency of choice. Priority is the jewel in O2’s impressive crown, the centre of their commitment to become truly customer centric.  And as the telecoms sector continues to evolve, Priority will be one of – if not the – key strategic focus for the business.

To continue to develop and strengthen our relationship between O2 and TMS, we’re looking for a Senior Account Manager to join our team.

Building on your experience, strength of relationships and valuable insight into the client’s business operations and approach, you will support the Client Service and Partnership teams in the flawless delivery of all BAU and Priority campaign activity. This is an opportunity not only to be part of the most enviable partnerships accounts in the world, but also to help build and mentor the department into a true power-house in the industry.  

We will be an important strategic player for O2 - setting the Priority vision for the next 6 months (and next 6 years); solving O2’s and partners’ genuine business challenges; providing innovative thinking and innovative creative ideas. This is a truly awesome opportunity to be a part of a team who will create and build customer experience solutions that drive fame for O2 Priority.

Finally, we guarantee that you will leave changed. Because we help our people to achieve their goals. Come her to experience. To experiment. To make mistakes. To challenge your own limits.  

ROLES AND RESPONSIBLITIES

General Competencies

• Thrive on taking ownership of your workstreams and delivering market leading partnerships and campaigns from positioning to concept to design to implementation to evaluation, on time and within budget.
• Confident communicator both written and verbal.  Calm and level-headed, leading all relevant workstream meetings, both internal or external.
• Owner and advocate of our O2 process at all stages of the project or partnership, ensuring a high level of accuracy and attention to detail.
• Confident in directing strategists and concept teams in campaign and BAU development and drive forward the implementation of all campaigns with the aim to deliver results that drive our KPIs.
• Makes informed decisions based on analysis of the situation and different perspectives from either the client or partner agency.
• Works closely with our third-party partners.
• Builds strong relationships with all internal and external stakeholders
• A strong eye for detail, with a passion for delivering best in class work.
• Excellent presentation skills (writing and delivering)
• Understands the partnerships discipline and how it can benefit both our client and our third party partner
• A team player, empathetic to the team challenges and understands how to get the best for the team, agency and the client

Client Partnership 

• Take responsibility for building the client-agency relationships
• Nurture relationships that enable TMS to act as an extension of the O2 Priority team  
• Support the identification of new opportunities to deliver fresh and relevant partners or campaign ideas – proactivity is the key to the success of this account 
• Understand and leverage all additional revenue opportunities within existing client base 
• Set the benchmark for creating and delivering memorable and engaging presentations with both the client and our people 
• Create and build relationships with external partners including the Comms, Events & UI/UX agency to ensure the best possible experience of Priority and TMS 
• Become a trusted advisor to the client, so they trust your recommendations and solutions to any issues.
• Manage client's expectations around all areas of your workstreams: timings, budgets, resources, change requests

Account Management

• Responsible for campaign development, collaborating with departments internally to develop and assess inventive solutions for promotions, in keeping with the client’s objectives
• Management of partnerships scope of work, budgets and financial processes
• Owner of assigned strategic partners. A desire to nurture the partnership relationship and work in partnership with the PT lead to develop and optimise the partnership.
• Have confidence and gravitas to push back on partner unreasonable requests
• Takes time to understand the Priority KPIs, and feels confident to make recommendations to partnerships and campaigns to help us reach those KPIs
• Understands data reports and can use data to inform future decisions and recommendations
• Ability to identity and deal with all risks and issues within your projects.  Proactive and solution oriented, pre-empting and addressing risks before they materialise.
• Oversee the BAU workstream and process. Flag to your senior team any risks and be the point of escalation for the delivery team at O2.
• Understand how to respond to client issues or grievances, and develop plans in place to ensure that issues do not arise again.
  
  

Project Management and Financials

• Ensure all projects are managed effectively and completed on time, in budget and in line with strategic objectives and proposition
• Responsible for managing and reporting day–to-day costs of projects through effective financial planning, forecasting and management
• Responsible for ensuring legal/operational compliance across all projects while implementing key internal processes
• Inspire the creative and account teams to ensure consistent, timely and excellent delivery of projects
• Ensure all project teams adhere to the established briefing and creative processes, and that the creative ambition is not compromised to deliver extraordinary work
• Define the best customer journeys and delivering the best customer experience in app for each partnership proposition to the client.
• Project manage assigned campaigns and fully understand the latest updates. Projects are your responsibility and you must be able to talk about them confidently.
• Understand the legal process and feel confident to advise your team and partnership 
  
  

Line Management

• Manage and develop one direct report in line with the agency’s process and clearly delegate appropriate responsibilities
• Work collaboratively with colleagues across the wider agency to build your own ‘team’ across campaigns - given this, empathy is key
• Effectively communicate across the team, maintaining a motivating and positive environment and ensuring outstanding teamwork

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

You’ll currently be a strong Senior Account Manager in an integrated or BTL agency environment with a passion for FMCG and retail sectors and a desire to achieve. You will have excellent attention to detail, work well under pressure and have excellent management, communication and organisational skills.

• You thrive on taking ownership of your projects and delivering best-in-class executions
• It is essential that you are able to work collaboratively as part of a team
• Good business and financial acumen
• Strong client management skills
• Experience of working with an integrated agency
• Ideally, an understanding of partnership marketing
• Experience of delivering digital campaigns
• Strong IT skills (MS Outlook, Word, PowerPoint, Excel)
• Excellent presentation skills (writing and delivering)
• Experience in writing T&Cs is a bonus, but not essential
• Educated to degree level (or equivalent)

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch. 

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