Account Manager

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

SUMMARY OF THE ROLE

We are seeking an Account Servicing & Delivery Manager to drive end-to-end delivery of client programmes across the Asia region, with a strong focus on operational excellence and cross-functional coordination. This hybrid role, based in our Hong Kong office, combines day-to-day client servicing with planning, managing, and executing projects to agreed timelines, budgets, and quality standards—blending in-office collaboration with flexible remote working.

The role acts as the main operational contact for regional clients and internal stakeholders, translating business needs into clear delivery plans while ensuring alignment across markets. You will work closely with strategy, sourcing, creative, and operations teams to deliver feasible, scalable solutions consistent with global and regional expectations.

KEY JOB FUNCTIONS include:

• Lead end to end delivery of regional client Happy meal and Gen Z (non-Happy meal) programmes/projects, from initial briefing through implementation and post launch review.
• Serve as the primary day to day operational contact for clients in Asia, managing expectations on scope, timing, and budget.
• Coordinate cross functional internal teams (e.g. sourcing, creative, operations, finance) to deliver against agreed requirements.
• Identify and manage project risks and issues, proactively driving solutions and escalating when necessary.
• Ensure all deliverables meet agreed quality standards, brand guidelines, and any regulatory or compliance requirements across Asian markets.
• Support commercial and account leads with estimates, cost tracking, and invoicing inputs.
• Contribute to the continuous improvement of processes – timeline, quotation, and creative, and ways of working within the Hong Kong and wider Asia team.
• Support identification of incremental opportunities within existing accounts by understanding client objectives, performance data, and market dynamics.

REQUIREMENT

• Bachelor’s degree in Marketing, Business, Communications, Supply Chain, or related field (or equivalent experience).
• 5+ years or more in account/project management within marketing, advertising, consulting, retail, or similar industries.
• Proven experience managing multi-market/regional projects in Asia, with complex stakeholders.
• Knowledge of programme delivery (promotions, loyalty, packaging, activation).
• Experience managing budgets, timelines, scopes, change requests, and trade-offs.
• Professional proficiency in English and Chinese; additional Asian languages advantageous.
• Ability to thrive in a hybrid environment with strong self-management and digital collaboration.
• Multinational/matrixed organization experience preferred.

COMMON SKILL REQUIRED:

• Strong project management: structure work, prioritize, handle multiple projects.
• Excellent communication/stakeholder management: lead meetings, align diverse teams/markets.
• High attention to detail with pragmatic, solution-oriented mindset.
• Analytical/problem-solving: assess risks, evaluate options, recommend clearly.
• Comfortable with numbers for budgeting, tracking, and reporting.
• Collaborative across functions, cultures, and Asia markets.
• Calm under pressure with tight timelines/changing priorities.
• Proficient in project tools (spreadsheets, presentations, tracking platforms).