Manager, Global Order Management

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

The Manager Global Order Management is responsible for the end-to-end leadership, operational governance, and execution oversight of global order management activities supporting promotional and business-as-usual programs across multiple international markets.

The role ensures seamless operational delivery by leading product implementation, item master governance, order execution, and customer support activities. Acting as the primary interface between Product Development, Promotions Management, Client Advisory Services, Procurement, Supply Chain, and Distribution Partners, the Manager translates product and customer requirements into scalable operational solutions and ensures market readiness from concept through execution.

The Manager holds direct personnel responsibility for a team of Specialists Global Order Management, providing leadership, coaching, and performance management to ensure high-quality execution, operational excellence, and professional development.

In this capacity, the Manager drives service excellence, establishes operational standards, and leads continuous improvement initiatives to optimize processes, mitigate risks, and enhance overall performance. By providing direction, oversight, and governance, the role directly contributes to execution reliability, customer satisfaction, and long-term business growth.

WHAT YOU WILL BRING TO THE ORGANIZATION 

• Own and lead global order management operations across multiple international markets, ensuring consistent execution of promotional and business-as-usual activities.
• Drive operational implementation and readiness for new products, promotional campaigns, and business initiatives, ensuring successful transition from product development into operational execution.
• Oversee and govern item master setup and maintenance, ensuring data accuracy, consistency, and compliance with operational standards across systems and markets.
• Lead end-to-end order execution activities, ensuring timely, accurate, and scalable order processing aligned with customer requirements and market expectations.
• Act as the central point of contact for market order management requirements, supporting customers and internal stakeholders throughout the program lifecycle.
• Establish and monitor operational frameworks supporting product setup, order management, and execution processes, ensuring efficiency, scalability, and transparency.
• Ensure proactive performance management by tracking service levels, operational KPIs, execution milestones, and data quality standards while driving corrective actions where necessary.
• Lead issue resolution and escalation management, coordinating cross-functional stakeholders and ensuring timely and sustainable solutions.
• Provide comprehensive operational oversight, maintaining visibility of product implementation activities, order volumes, risks, execution status, and operational readiness.
• Drive structured reporting and stakeholder communication, delivering actionable insights, status updates, and escalation recommendations to senior leadership.
• Champion continuous improvement, digitalization, and automation initiatives, identifying opportunities to simplify processes, increase efficiency, and strengthen operational performance.
• Lead, coach, and develop a team of Specialists Global Order Management, ensuring high performance, capability development, and alignment with business objectives.

SKILLS AND EXPERIENCE, WE WOULD LIKE YOU TO HAVE 

• 8-10 years of progressive experience in order management, promotions logistics, supply chain operations, or related operational environments, with a proven track record of managing complex cross-functional processes.
• Multiple years of demonstrated leadership experience, including direct personnel responsibility, with the ability to lead, coach, and develop team members while driving accountability and business results.
• Proven ability to lead and orchestrate complex stakeholder environments, ensuring alignment and effective collaboration across internal teams, customers, suppliers, and distribution partners.
• Experience operating within global or multi-market business environments, managing operational execution and customer-focused service delivery.
• Strong project management experience with the ability to manage multiple priorities in a dynamic and fast-paced environment.

Technical Skills & Expertise

• Deep understanding of global order management processes, product implementation activities, and operational execution within promotional and supply chain environments.
• Advanced ability to translate product and customer requirements into operational readiness, ensuring successful execution across systems, processes, and markets.
• Extensive experience in item master governance, data management, and operational process control, ensuring data integrity and execution reliability.
• Strong capability to lead and align complex stakeholder networks across Product Development, Promotions Management, Procurement, Client Advisory Services, Supply Chain, and Distribution Partners.
• Demonstrated expertise in identifying operational risks, leading structured escalation processes, and driving sustainable business solutions across functions and markets.
• Proven ability to identify improvement opportunities, streamline processes, and drive efficiency gains through automation, digitalization, and process optimization initiatives.
• Strong analytical mindset with the ability to transform operational data into actionable business insights.
• Experience working with ERP systems, operational platforms, and Microsoft Office applications, with a strong affinity for systems, technology, and process optimization.
• Ability to establish governance models, performance standards, and team structures that ensure consistent, high-quality execution and operational excellence.

Personal Competencies

• Inspires, coaches, and develops high-performing teams; fosters accountability, ownership, and continuous learning while aligning individual performance with business objectives.
• Strong sense of end-to-end responsibility for outcomes, ensuring commitments are delivered and challenges are addressed proactively and effectively.
• Confident in engaging and influencing senior stakeholders across functions, regions, and levels of the organization.
• Anticipates challenges, acts early, and drives pragmatic solutions with a focus on operational excellence, execution reliability, and customer satisfaction.
• Delivers clear, structured, and concise communication tailored to different audiences, including senior leadership and external stakeholders.
• Strong commitment to service excellence, continuously focusing on improving operational performance and customer experience.
• Actively challenges the status quo and drives innovation and optimization in processes, systems, and ways of working aligned with broader organizational goals.
• Strong proficiency in English and German, both written and verbal.

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.  #LI-Hybrid