Senior Account Manager
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
We are seeking a Senior Account Manager to join our team and be a key player in driving our business & supporting our client McDonald’s within the dedicated markets on packaging as well as growth categories.
Your primary objective is to provide exceptional service that aligns seamlessly with both tms and McDonald's overarching strategic framework . This role is client facing and you would join a small and dynamic team which is part of a larger, globally operating company.
This job is for you if:
• You are passionate about making a significant impact, possess strategic thinking skills, and relish the challenge of implementing projects to meet local requirements with boundless energy.
• You enjoy building and maintaining strong relationships with internal and external stakeholders, including system partners, to ensure seamless execution of market plans.
• You enjoy collaborating with cross-functional and multinational teams, gaining exposure to different cultures and perspectives.
The Senior Account Manager leads directly the packaging projects in GCC markets for our client McDonald’s and acts as senior client management tms’ interface for the whole MEA region with the support of an account manager. This role’s key objectives is to make sure packaging projects are seamlessly managed and our value is constantly delivered to our clients in MEA together with a team of one direct report.
This role is based in tms’ Dubai office.
The individual in this role will join a highly motivated team in charge of managing the packaging of one of the biggest world’s brand, at a moment in time where meeting challenges around packaging and sustainability improvements has never been so important.
• Identify and meet customer needs and increase perceived tms’ value.
• Build and maintain strong relationships with the key stake holders internally and externally.
• Lead and develop the local team
• Understand and proactively support customer business strategies.
• Constantly seek best packaging solutions to answer the needs of our client.
• Regularly review and challenge common processes and propose improvements.
• Ensure assured packaging supply and manage day to day requirements
• Lead multiple packaging projects
• Keep clear overview of all activities happening and issue regular reports and presentations.
DETAILED ACTIVITIES
Category Key Activities
Client Relationship Management - Serve as the key point of contact for McDonald’s on all packaging-related matters.
- Provide regular updates and project visibility to McDonald’s teams.
Project Management - Lead packaging initiatives from briefing to execution, ensuring alignment with McDonald’s strategic goals.
- Track and manage project timelines, deliverables, and approvals.
Internal Cross-Functional Alignment - Coordinate with internal departments (e.g. supply chain, regulatory, artwork, commercial) to ensure successful project delivery.
- Ensure stakeholders are aligned on priorities and progress.
Artwork & Technical Oversight - Oversee artwork development and approval in accordance with McDonald’s processes.
- Ensure packaging specs, mandatories, and print guidelines are followed accurately.
Market Execution Support (GCC) - Support packaging execution across REZA, RICC, and all GCC markets.
- Work with local distribution centers (DCs), marketing, and operations teams on packaging trials, rollouts, and transitions.
Sustainability & Regulatory Compliance - Ensure packaging initiatives comply with McDonald’s global sustainability goals and local regulatory requirements.
Inventory & Transition Planning - Align with internal teams to manage old inventory and ensure smooth transitions to new packaging.
- Provide oversight on stock depletion plans and avoid surplus.
Cost & Value Optimization - Collaborate with supply chain teams to drive cost efficiencies without compromising brand or quality.
Reporting & Documentation - Maintain clear tracking of project status, decisions, and approvals.
- Provide structured updates to both McDonald’s and internal leadership and internally teams associated with the market.
WHAT YOU WILL BRING TO tms
• Operational Excellence: Take charge of ensuring the successful delivery of our services in your assigned market(s), adhering to market-specific Service Level Agreements (SLAs) and promptly resolving any operational issues that may arise. Your focus will be on meeting and surpassing our clients' expectations.
• Client Satisfaction and Relationship Management: Prioritize client satisfaction and oversee the health of our relationships with all stakeholders at McDonald's. Take a proactive approach to address challenges and develop comprehensive plans to enhance client engagement and loyalty.
• Strengthening Customer Relationships: Cultivate and strengthen relationships with all local stakeholders across McDonald's Supply Chain, Marketing, Operations, Communication and local franchisees when possible. Solidify our position as a strategic and valued partner.
• Collaboration and Issue Resolution: Collaborate effectively with McDonald's and tms’ functions to resolve complex issues between different departments, ensuring seamless operations and reinforcing our commitment to delivering value.
• Business Growth Initiatives: Identify and pursue growth opportunities in collaboration with McDonald's. Proactively propose innovative services and strategically expand existing categories to capitalize on market potential and foster growth.
• Strategic Market Insights: Navigate the dynamic global and market landscape strategically, identifying win/win solutions that benefit our customers and drive sustainable growth for our company.
• Provide regular feedback: to your line manager and align with them on strategic decisions.
Your role is instrumental in shaping our market presence and forging strong partnerships. Your leadership will play a pivotal role in positioning us for continued success and growth within McDonald’s.