QC Supervisor

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

Job Summary:

• To assist and support Audit and Inspection Manager to supervisor a team of QC Inspectors to conduct all aspects of inspections including pre-shipment inspection (Final Random Inspection (FRI)) and production in-process inspection, and other safety and quality activities
• To assist and support the Quality and Safety team to handle/manage quality and safety issues (e.g. Intervention test failure, customer complaint, etc.) at factory level.
• To work with factories to ensure products meets all TMS/Client quality and safety requirements.

Job Relationships

Internal – Quality & Safety Teams / Supply Chain / Production Engineering.

External – Manufacturing Vendors, Raw Material Suppliers, Safety Labs., Third-party inspection agencies

Job Responsibilities

• Supervise a team of QC Inspectors to perform all aspects of inspection, including pre-shipment inspection (Final Random Inspection (FRI)) and In-process Inspection
• Perform inspections including FRI and In-process Inspection as required
• Conduct factory audit on quality and safety perspective as required
• Provide guidance and training to the QC Inspector team
• Review Inspection Reports prepared by QC Inspectors and factories
• Monitor daily QC inspection operations and allocate appropriate resources to balance the workload
• Assist Audit and Inspection Manager on allocation of manpower resources
• Follow up on quality and safety issues found during inspection
• Provide support and follow up on tms quality and safety initiatives
• Assist to handle quality and safety issues (e.g. Intervention test failure, customer complaint, etc.) at factory level
• Monitor the factories’ conditions with regard to any issues (or potential issues) which affect quality, safety or client/tms’ reputation and expectation
• Work with factory QC team on continuous improvement activities

Qualifications/Experience

• A minimum of 15 years of working experience in toy inspection /safety testing with minimum of 5 years at supervisory level
• Good experience with toys manufacturing processes and testing requirements
• Knowledge in international Toys Safety Standards

Education

• High/Secondary school graduated minimum

    Job Knowledge/Skills

• Able to read and write in English
• Understanding of basic computer operation, e.g. MS office and Email
• Good in communication skill
• Leadership skill
• Problem solving ability
• Good spoken English an advantage

Other Requirements

• High integrity and ethics
• Able and willing to travel within China and other Asia countries as required
• Team player