Client Liaison (Product)

TEAM: Portfolio NA

CLIENTS: T-Mobile, Ecommerce Clients

REPORTING TO: Promotional Product Sourcing Lead

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

WHAT YOU WILL BRING TO THE ORGANIZATION

• Client Brief Translation & Structuring
  Translate client requests into clear, structured briefs ready for product and supply chain teams
• Intake & Brief Alignment Ownership
  Ensure all key inputs are defined early, including budget, volume, timelines, and product requirements
• Early Feasibility & Requirement Validation
  Work within the intake process to ensure requests are aligned to supply chain capability and constraints
• Opportunity Shaping & Commercial Input
  Challenge and refine client requests to improve feasibility, cost alignment, and overall commercial value
• Cross-functional Brief Alignment
  Align client, creative, product, and supply chain teams to ensure clarity before execution begins
• Pipeline Visibility & Prioritisation
  Maintain visibility of incoming opportunities and support prioritization based on value, complexity, and timelines
• Supply Chain Input into Client Discussions
  Provide informed input during client interactions, ensuring product and supply chain considerations are clearly represented
• Collaboration with Creative & Strategy Teams
  Support the development of product concepts by ensuring alignment between creative direction and supply chain capability
• Packaging & Compliance Awareness
  Ensure packaging requirements and market-specific considerations are identified early and aligned with relevant specialists
• Risk Identification (Pre-Execution)
  Identify potential risks in client requests and ensure these are addressed early through the intake process
• Stakeholder Communication & Alignment
  Maintain clear communication with account teams and internal stakeholders to ensure alignment and minimize rework

SUCCESS IN THIS ROLE

• Client requests are consistently translated into clear, structured, and actionable briefs with minimal gaps or rework
• Opportunities are shaped early to improve feasibility, alignment with supply chain capability, and overall commercial value
• Incoming work is well-defined, prioritised appropriately, and ready to move through the intake process without delays
• Cross-functional teams are aligned from the outset, enabling faster and more efficient execution with reduced rework
• Account Management is well-supported in client interactions, with product and supply chain considerations clearly represented
• Client engagements feel seamless and professional, with strong alignment between client expectations and delivery capability
• Risks and constraints are identified early in the process, improving decision-making and preventing downstream issues
• Product and supply chain teams receive high-quality, well-defined briefs that enable efficient execution and stronger outcomes

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

Required

• 5+ years of experience in promotional products, branded merchandise, or a related industry
• Experience translating client requests into clear, actionable product or supply chain requirements
• Strong communication and interpersonal skills, with the ability to effectively engage clients, internal teams, and cross-functional stakeholders
• Proven ability to work across complex workflows, aligning multiple teams to deliver clear and well-defined outputs
• Commercial awareness, with the ability to assess feasibility and shape opportunities in line with cost, margin, and supply chain capability
• Strong problem-solving skills, with the ability to challenge briefs, identify gaps, and improve outcomes before execution begins
• Highly collaborative, with a track record of building trust and alignment across diverse teams
• Comfortable operating in a fast-paced environment, managing multiple priorities and evolving requirements
• Ability to influence without direct authority, ensuring progress across both internal and external stakeholders
• Adaptable and proactive, able to operate effectively in a changing environment and support new ways of working

Any of the following would be a plus

• Background in promotional product or brand merchandise account management. Marketing services or agency experience a plus.
• Experience partnering with business development or account management teams in a client-facing role.
• Experience working with structured briefing, intake, or workflow processes
• Bachelor’s degree in business, marketing, supply chain management, or related field.
• Experience contributing .to process improvement and improving cross-functional ways of working

Starting salary between $100,000-$110,000

TOTAL REWARD

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch. #LI-Hybrid