Market Manager, Latin America

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE 

Market Manager is responsible for the successful integration of all project management, supply planning, financial, timeline, logistics, distribution, importing / exporting requirements, and communication aspects of promotions as it relates to the Happy Meal toy and other promotional type executions for the individual markets managed.

In addition, will support our Marketing Gatekeeper to ensure the markets support the corporate direction related to calendar execution/management, creative artwork, and point of purchase.

Will support our Supply Chain Gatekeeper to ensure the markets support the corporate direction related to importation/exportation, consumer law, inventory, and cost avoidance/savings.

Will oversee all elements related to the point of purchase needs and promotional project which includes the timeline, budget development and management, spend analysis, control and reporting.

Working with the manager/director, will be responsible for establishing protocols and processes to support the business needs for both TMS and the customer(s).

WHAT YOU WILL BRING TO THE ORGANIZATION 

Management / Client Management

• Key customer interface and TMS representative for the Happy Meal business.
• Develop and maintain strong business working relationships with key Arcos Dorados Representatives (corp. and market), non-Arcos DL’s, and suppliers.
• Ensure customer needs are identified and addressed from calendar planning to a promotions’ execution to market importations/exportations and safety/consumer law requirements.
• Provide solutions/guidance to the market’s calendar and shipment challenges.
• Provide solutions/guidance to the market’s inventory situation (high or low).
• Assist in managing the promotional inventory and report quantities in a timely manner (as necessary).
• Ensure continued alignment of TMS’ roles, processes, and responsibilities with the client.
• Ensure company accounts receivables are current and/or have clearly articulated reason for the non-compliance situation, the impact, and the correct action(s).
• Manage client complaints and discrepancies and lead resolution. 
• May need to work during off-hours to ensure client needs are addressed and/or deliverables are met.
• Support the Packaging business as needed.

Artwork Management and Production

• Manage customer and TMS expectations with Supplier.
• Ensure product and suppliers meet McD’s approved supplier requirements.
• Manage production schedule, expedites, product instructions for end user and local producers.
• Management of supplier’s Accounts Receivable / Payable.
• Creative Management: Key member of a team consisting of AD marketing, creative agency, advertising agency and supplier.
• Manage supplier/creative Pre-Pro meetings and changes/approvals.
• Develop and manage the MDUI budget, gain gatekeeper approval of annual budget, approve invoices and lead review meetings with finance and management.
• Manage posting of HM carton artwork for Latam producers.

Disney Supplier Alliance

• Ensure Latam suppliers’ Disney certification is maintained current.
• Onboard new suppliers to the Disney standards and maintenance requirements.
• Liaison between client, Disney, and the supplier

Perform other related duties as assigned.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Fluent in English and Spanish (both written & oral); Portuguese a plus
• Prior role in “Latam Program Mgmt” preferred
• 7-10 years business experience (Account / Brand or Project Management)
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and oral communication skills
• Prior 3rd Party Supplier Management experience a plus
• Budget / Planning responsibilities
• Problem-solving skills
• Account Management, B2B Experience
• Bachelor’s degree in business admin, international studies, or program mgmt.

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

 There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

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