Specialist Client Advisory Services

REPORTING TO: Manager, EU Client Advisory Services

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. 

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com. 

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

WHY WE THINK YOU WILL LOVE THIS ROLE 

The Specialist Client Advisory Services is responsible for the operational management and coordination of European McDonald’s clients across Marketing and Supply Chain. The role ensures efficient execution of programs and business‑as‑usual activities by acting as the single operational point of contact between clients, internal teams, and local distribution partners, directly contributing to service reliability and customer satisfaction.

Key Responsibilities 

• Act as the primary operational contact for assigned European McDonald’s markets
• Manage day-to-day coordination between McDonald’s Marketing and Supply Chain teams, internal stakeholders, and local distribution partners
• Oversee operational execution of promotional programs and ongoing supply activities
• Coordinate order flows, delivery timelines, and distribution readiness with local distribution partners
• Track execution against agreed plans and proactively flag deviations, delays, or risks
• Support issue resolution by coordinating corrective actions across internal teams and external partners
• Maintain accurate operational visibility on volumes, timelines, and delivery status
• ·Prepare and share regular operational updates, status reports, and escalation points as needed
• Support continuous improvement of operational processes and client interfaces

 Required Qualifications and Experience 

• 3–5 years of hands-on experience in logistics, supply chain, or related operations
• Proven experience in managing logistics or supply chain projects
• Bachelor’s or Master’s degree in Logistics & Supply Chain Management preferred
• Experience in promotional items logistics and supply planning is a strong advantage
• Demonstrated ability to coordinate multiple stakeholders effectively (internal teams, clients and distribution partners)

Technical Skills & Expertise 

• Strong operational coordination and execution skills
• Structured, detail-oriented, and reliable in managing daily tasks
• Ability to manage multiple operational streams in parallel
• Clear and concise communication with internal and external stakeholders
• Problem-solving mindset with focus on practical, workable solutions
• Service-oriented attitude with commitment to meeting client expectations
• Comfortable working in fast-paced, multi-market environments

Personal Competencies 

• A true team player – collaborative, supportive, and able to work cross-functionally

• A proactive, hands-on working style with high customer focus and a strong sense of responsibility are key

• Excellent organizational skills and attention to detail

• Proactive and hands-on approach with a strong sense of responsibility and customer focus

• Experience working with distributors or logistics partners preferred
• Strong proficiency in English & Italian, both written and verbal; additional European languages are a plus (specifically Spanish)

• Customer- and service-oriented mindset with a continuous improvement attitude

If you are a motivated self-starter with a passion for logistics and a drive to grow in a global organization, this is your opportunity to take your career to the next level. 

Starting salary between €35,000–€38,500

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.